·         To respect by positively interacting with our patients and their families; our partners and co-workers; the first responders, firefighters, law enforcement officers and other health care providers with whom we partner; others that we encounter, our system and ourselves.

·         To care by recognizing the needs of each individual regardless of their economic status, race or age.

·         To serve by meeting the recognized needs of each individual this includes the public, employees and fellow health care providers.

 FCEMS Values:

 The purpose of these values is to promote the mission and goals of FCEMS so that we can strive for excellence through a system-wide commitment.

FCEMS is committed to:

·         Responding to the changing needs of our service area and customers.

·         Being a leader in innovative, cost effective, clinically excellent delivery of comprehensive emergency medical services.

·         Recognizing and accepting the privilege, confidence and trust that is extended to us when we serve others during their time of need.

·         Maintaining our credibility by conducting ourselves with uncompromising honesty, professionalism and commitment to ourselves, co-workers and patients.

·         Supporting a working environment that encourages respectful communication, equitable treatment and widespread contribution, EMS is a team.

·         Encouraging, developing and practicing leadership skills at all levels, which motivates others to achieve common goals.

·         Achieving distinction by demonstrating the highest degree of clinical and operational expertise combined with effective teamwork.

FCEMS Goals:

 ·         Maintain a ≥90% customer satisfaction rating as measured by emergency service customer surveys by providing respectful, caring, competent and appropriate service.

·         Continually improve internal communication and employee accountability to provide the best external and internal customer service and to enhance employee satisfaction.

·         Strengthen the ability of FCEMS to anticipate and respond rapidly to the changing needs of our community and regulatory environment.

·         Effectively and strategically embrace and implement changes to improve the care and management of our system at all levels.

·         Promote information and science driven care and management processes throughout the department to increase efficiency.

·         Increase emergency service billing revenues by improving workflow processes, documentation, data collection and increasing productivity.